Annexure 02:Facility for visitors



(1) Public sanitation facilities:

(i) Public toilets are meant for floating population, usually located near railway stations, bus stands, market places, Government hospitals, religious centers etc. These toilets have a greater demand for urinals than community toilets

(ii) The site shall be earmarked on Site Plan or a Layout plan and the Authority shall clearly state advantages and disadvantages of the location for the owner/ engaged Competent Professional for building plan design to make an informed decision on the siting.

(iii) It must be accessible to visitors and general public during the operational hours of the building. However, fiscal generation for maintenance may be planned with respect to user charges from visitors and general public.

(iv) In order to ensure that public toilets/ wash rooms are built in various parts of the city, all the buildings constructed for the purpose of being public buildings (Government offices, hospitals, educational institutions, commercial buildings, etc.) and the plot owners of the plots having an area of 1 acre or more shall compulsorily construct public washroom complexes with segregated facilitates for men and women separately within their plots. This is in addition to the prescribed mandatory sanitary requirements. The site shall be earmarked on site plan or a layout plan at the time of seeking building approval. 

(2) Factors to be considered:

(i) All such complexes (public toilets/wash rooms, ATM, Guard Room) should be constructed mainly within the setback area within plots, provided they do not obstruct the firefighting path. (ii) All such complexes shall be single storey only, with floor to ceiling height not exceeding 2.8 meter and water tanks concealed with a parapet wall / jali not exceeding 1 meter in height.

(iii) All such complexes shall have a minimum of 1 wash basin, 2 urinals and 1 WC each, for men and women separately, with adequate electricity, drainage, water and sewerage facilities and connected to the prevalent infrastructure network. The entire complex shall be well ventilated with adequate provisions for water storage and lighting for late evening time use, both inside and surroundings. Provision of Solar power shall be made for utilization of lighting of the complex.

(iv) In such complexes, an ATM (Automated Teller Machine) room (including guard room) with a maximum floor area of not exceeding 9 square meters, is also permitted to be constructed along with the toilet complex.

(v) Both the Public Washroom Complex as well as the ATM shall have direct access from outside the plot i.e. direct access from the road, so as to permit usage by the general public. (vi) Such complexes will be totally free of FAR and Ground Coverage shall be 'deemed approved' by the municipal/local body.

(vii) Such complexes shall have provisions for signage, advertisements as well as public art (which may constitute outdoor sculptures, outdoor installations, murals, frescos, and bas-relief, folk or tribal art, artisan craft, indoor sculpture, wall paintings, and other art forms relevant to local habitat), with permission from the concerned agencies/local authorities. 

(viii) Such complexes shall be either constructed and maintained by the plot owner or constructed by the plot owner and maintained by a service provider or constructed as well as maintained by a service provider and can be chargeable by the owner and/or the service provider. (ix) Such complexes should not be misused for any other purpose and if found being misused, a penalty will be imposed. (x) In case of addition of such complexes in the existing premises, shall require fire clearances and incorporation of the same in the approved layout plan by the concerned local authorities. 

(3) Wastewater conveyance/treatment and prevention of contamination:-

Since sewers may not be available in many cities, in most cases the toilet blocks will have on-site sanitation, which would require periodic cleaning of tanks / pits. Location on site should allow easy and hygienic emptying of the pits / tanks and ensure that ground water table is not contaminated by wastewater percolation. 

(4) Adequacy in provision:-

The size of the block (i.e. on number of seats) must meet visitors' need. Inadequacy results in long queues and encourages open urination. Care is to be taken for balancing problems and other special needs of children and the elderly. 

(5) Design considerations:

(i) Adequate Ventilation.  (ii) Door Design / Direction of swing of the door (preferred outwards),  (iii) Adequate Waiting area and  (iv) Adequate volumes of water storage. 

(6) The facilities should include:

(i) Separate toilet blocks for men and women with separate entries.

(ii) Seats for children to be provided in both sections for men and women.

(iii) Waiting / Holding area.

(iv) Space for Facility caretaker and maintenance staff - from where they can monitor and maintain both facilities for men and women. (v) Urinal facilities for men (vi) Waste water disposal system (vii) Janitor / Store room for cleaning material / equipment. 

(7) Norms for differently-abled within segregated toilets,

(i) One special W.C. in a set of toilet shall be provided for the use of differently abled persons, with essential provision of wash basin near the entrance.

(ii) Minimum clear opening of the door shall be 900 mm. and the door shall swing out.

(iii) Suitable arrangement of vertical/horizontal handrails with 50 mm. clearance from wall shall be made in the toilet.

(iv) The W.C. seat shall be 500 mm. from the floor. 

Table No 1: Segregated sanitation facilities for Visitors in Public Buildings
Sl. No Sanitary Unit For Male Personnel For Female Personnel
(a) (b) (c) (d)
1 Public toilet near Railway Stations (24x7)    
a) Water Closet (W.C) a) One for 100 users a) One for 50 users
b) Urinals b) One unit per 300-500 users  
c) Ablution taps c) One in each W.C. c) One in each W.C.
2 Public Toilet near market   place/offices (for working hours)    
a) Water Closet (W.C) a) One for 100 users a) One for 50 users
b) Urinals b) One unit per 200-300 users c) ---
c) Ablution taps c) One in each W.C. c) One in each W.C.
3 Public toilets near Public Buildings    
a) Water Closet (W.C) a) One for 100 users a) One for 50 users
b) Urinals b) One unit per 200-300 users  
c) Ablution taps c) One in each W.C. c) One in each W.C.


Table No.2: The recommended enclosure-sizes for different facilities at visitors’ toilets.
Sl. No Description Optimum (mm) Minimum (mm)*
(a) (b) (c) (d)
1. Water Closet enclosures 900x1200 750x900
2. Urinals (divided by partition walls) 575x675 500x600

Per Capita Volume of Water required to be referred from Annexure VII 

Table No.3: The recommended areas for different facilities at visitors’ toilets
Sanitary Unit Dwelling with individual conveniences Dwelling without individual conveniences
(a) (b) (c) (d)
1. Bath Room One provided with water tap One for every two tenement
2. Water Closet (W.C.) One One for every two tenement
3. Sink in the floor One --
4. Water Tap One One with drainage arrangement in each tenementOne in common bath rooms and common water closet.
Note: Where only one water closet is provided in a dwelling, the bath and water closet shall be separately accommodated 


Table No.4: General Standards/Guidelines for Public Toilets in Public Area
Particulars General Standards/Guidelines
(a) (b) (c)
1 Public Toilet On  roads  and  for  open  areas:  At  every  1  km,  including  in  parks, plaza,  open  air  theatre, swimming area, car parks, fuel stations. Toilets shall be disabled-friendly and in 50-50 ratio (Male: Female).
2 Signage Signboards   on   main   streets   shall   give   directions   and   mention   the distance  to  reach  the  nearest  public  convenience.  Toilets  shall  have multi-lingual  signage  for  the  convenience  of  visitors. Helpline number shall be pasted on all toilets for complaints/queries.
3 Modes Pay and use or free. In pay and use toilets entry is allowed on payment to the attendant or by inserting coin and user gets 15 minutes.
4 Maintenance/ Cleaning The  toilet  should  have  both  men  and  women  attendants.  Alternatively automatic  cleaning cycle  covering  flush,  toilet  bowl,  seat,  hand  wash basin,  disinfecting  of  floor  and  complete drying after each use can be adopted, which takes 40 seconds. Public toilet shall be open 24 hours.

(8) Construction Site:

(i) At construction job sites, one toilet must be provided per 20 employees. In a work zone with between 21 and 199 employees, a toilet seat and one urinal must be provided for every 40 employees. For 200 or more workers, regulations call for a toilet seat and a urinal per 50 workers. The toilet must be located within 200 meter or 5 minute walk. (ii) Job sites that are not equipped with a sanitary sewer must, unless prohibited by local codes, provide privies, in locations where their use will not contaminate either ground or surface water. Other alternatives to a privy could be chemical toilets, re-circulating toilets, or combustion toilets. (iii) Toilets should be cleaned regularly and maintained in good order, running water, must be provided along with soap and individual hand towels. 

(9) Temporary Camp Toilets:-

Toilet facilities shall be provided within 60 meter of the, site, which shall not be closer than 15 meter of dining area or kitchen. Make sure that toilet area is cleaned at least once per day, it is sanitary, adequately lighted and is employee safe. 

(10) Special / Contingency Toilets:-

 (i) For Special events like open air theater, religious or political gatherings, mela, etc. for which there are no permanent toilet facilities, contingency toilets or Portable Sanitation Units (PSU) shall be provided.  (ii) The following considerations shall determine the number of toilets to be provided for particular event, namely:—

(a) Duration of the event   

(b) Type of crowd

(c) Weather conditions

(d) Whether finishing times are staggered if the event has multi-functions  

Table No. 5: Contingency Toilet facilities for Special Events
Sl. No. Patrons For Males For Females
Toilets Urinals Sinks Toilets Sinks
(a) (b) (c) (d) (e) (f) (g)
1. <500 1 2 2 6 2
2. <1000 2 4 4 9 4
3. <2000 4 8 6 12 6
4. <3000 6 15 10 18 10
5. <5000 8 25 17 30 17
i) Page 39 - "Special Events Contingency Planning" (FEMA)
ii) A.K. Jain, "Spatio Economic Development Record", Clauses 5.16-5.20
iii) "Public Toilets for Women in India", Volume 18 No 5, September-October, 2011

(iii) At least 50 percent of toilet shall be earmarked as female toilets. 

(11) Special Purpose Toilets:

Special toilet facilities shall be adequately provided in public projects (transport terminals/ healthcare and other public spaces) in million plus cities for the Third gender with appropriate cleanliness arrangements.